IWK EARNS ISO10002:2014 CERTIFICATION

KUALA LUMPUR, Nov 14 (Bernama) -- Indah Water Konsortium Sdn Bhd, the national sewage services company has obtained International Organisation for Standardisation (ISO) 10002:2014 certification in October 2016. By meeting the extensive criteria for these standards, the company affirms its ability to develop the documentation (policy, procedures and customer charter) and implementation of customer satisfaction guidelines for handling customer billing complaints in accordance to the ISO standards.

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